FAQ

Q: I have a question about an order, or an item that I want to buy. Who can I email?

A: info@merchconnection.com

 

Q: When will my items ship?

A: Most orders that do not include a Colors II album preorder will begin shipping in late July 2021. If your order includes a Colors II album preorder on CD or vinyl, it will ship on or around August 20, 2021.

 

Q: Can I exchange or return a merch item that I purchased?

A: Being how all merch items are being made based on orders received during the preorder period, it is unlikely that we will be able to exchange for other sizes after the fact. However, feel free to reach out to us at info@merchconnectioninc.com to see if we may be able to facilitate your exchange. 

 

Q: What brand of garment is this item printed on?

A: For tees, we generally print on Tultex, Alstyle, or Next Level. For hoodies, we generally print on Tultex and Independent Trading Company. We can not guarantee any one brand at this time though, as inventory levels for these brands are constantly fluctuating with suppliers.

 

Q: Do Colors II preorders include a digital download of the album?

A: We will not be emailing digital download codes to buyers for this preorder. Vinyl buyers will receive a digital download code in the packaging of their physical vinyl. CD packaging does not include a digital download.

 

Q: When do I get charged for my order?

A: Orders are charged in full when you complete checkout. If you receive an order confirmation email, your order is in fact confirmed, and completed.